VRET patient app help

How the app that supports you between sessions works, and who to contact if something is not working.

What the app is

The VRET app supports you between sessions with the relaxations and tasks your psychologist assigns you. It does not replace your professional's care and it is not an emergency service.

If you have an emergency, call 112 (the EU-wide emergency number) or your local emergency number, or go to the nearest emergency service.

How to sign in

Your clinic gives you an 8-character code (format XXXX-XXXX). The code is valid for 48 hours after it is generated and can only be used once.

Frequently asked questions

My code has expired or I already used it

Ask your clinic for a new code; the old one stops working.

I changed phones

Your clinic generates a new code to link the new phone.

Reminders

You can turn them on or off in Settings. Reminder text is generic: it does not include your name or the activity, although the operating system may display the app name.

Offline use

Audio you downloaded over wifi keeps working offline. Anything you complete meanwhile is sent to your clinic as soon as you are back online.

Privacy and deleting your data

See our privacy policy and how to delete your data.

Contact

Questions about your treatment: contact your clinic first — they know your case.

Technical issues with the app: [email protected]

Data protection rights: [email protected]

For clinics

If your clinic needs help with the app, email [email protected].