VRET vs. C2Care: An Honest Comparison for Psychologists

Why only C2Care, and not Amelia

Amelia (formerly Psious, now under XRHealth) is still a technically viable option, but the roadmap now depends on the XRHealth group (US/Israel), and localized support has weakened since 2024. We cover it in its own dedicated article (alternatives to Psious/Amelia). Here we focus on C2Care, because it's the only European alternative with a broad catalog and stable operations in Spain today.

Upfront honesty: if what you need is the largest possible catalog of scenarios, regardless of pricing model, C2Care has more years of catalog-building behind it. If what you need is native support, a scalable pricing model, and a Spanish-speaking clinical co-founder, VRET fits better. This comparison goes deeper into why.

Pricing: the most tangible difference

VRET: per practice. Starter $119/mo (1 headset; extra headsets $69/mo each). Clinic $289/mo (4 headsets included; extra headsets $69/mo each). Enterprise $1,499/mo (10 headsets included; extra headsets $69/mo each). Full detail on the pricing page, with an ROI calculator.

C2Care: per active headset. Roughly €220 per headset per month (Spanish market) for the full catalog on the business plan. Initial rollout may include an additional setup fee. The per-headset price drops slightly at high volume (10+ headsets), but it doesn't scale like a flat model.

When C2Care is cheaper: if you have 1 headset and never plan to grow. €220/mo × 1 headset = €220/mo, versus VRET Starter ($119) or Clinic ($289). C2Care is competitive in that one scenario.

When VRET is notably cheaper: a practice with 2-4 headsets. C2Care runs €440-880/mo, while VRET Clinic is $289/mo with 4 headsets included. The gap adds up to thousands per year in VRET's favor. The ROI calculator quantifies it with your real numbers.

Scenario catalog: where C2Care beats us

C2Care has 25+ clinically validated scenarios, with a broad catalog covering: fear of flying (Air France cabin, several European airports), agoraphobia (various forms of public transport, enclosed spaces), social anxiety (interviews, presentations, restaurants), military and civilian PTSD, addictions (alcohol, tobacco), eating disorders, and chronic pain.

VRET has 5 active scenarios with a published version: mindfulness forest (relaxation), enchanted forest (relaxation), dog phobia, elevator (claustrophobia), glass elevator (heights + claustrophobia). Q3 2026 roadmap: fear of flying (Barajas), agoraphobia (Madrid/Barcelona metro), social anxiety, hospital.

Honest conclusion: if your clinical practice needs PTSD, addictions, or eating-disorder scenarios today, VRET isn't the right choice yet. If your practice centers on specific phobias, relaxation, and anticipatory anxiety, VRET's current 5 scenarios cover roughly 70% of patients in a typical private practice, and the next 4 scenarios push that figure to 90%.

Support and language: where VRET beats C2Care

VRET: an actively practicing, licensed clinical co-founder, human support in Spanish, direct WhatsApp on founding-cohort plans, an 8-business-hour email SLA on Clinic, under 2 business hours on Enterprise. Per-therapist onboarding for group practices.

C2Care: a French team with primary support in French/English. Contractual SLA available on enterprise plans. No localized commercial presence in Spain. No Spanish-speaking clinical co-founder.

A concrete operational difference: when a Spanish therapist has a clinical question at 6:00 pm Spain time, VRET replies in Spanish within hours; C2Care replies in French/English the next day on a continental-Europe schedule.

Refund policy and lock-in

VRET: no monthly lock-in. A 30-day money-back policy on Starter, 60 days with a clinical condition on Clinic (15 completed VR sessions), and 90 days plus reverse migration on Enterprise. Cancel with 1 month's notice from your own dashboard.

C2Care: typically annual contracts. Refund policies limited to 14-30 days on some plans; specific terms vary by country and client. Cancellation only after the annual commitment ends.

The fit: if you're taking on risk (a first step into clinical VR, a tight budget, real doubts), VRET protects you more with a conditional money-back policy and no lock-in. If your practice already has VR running and is planning a long-term contract, C2Care's annual commitment can often negotiate a better volume discount.

Rollout and onboarding

VRET: self-service provisioning within 24 hours. Group video onboarding, 30 minutes (Starter), or in-person, 90 minutes per therapist (Clinic and above). Your first VR patient session can happen in week 1.

C2Care: provisioning with technical setup that can take 1-3 months depending on the contract and integration complexity. Deep onboarding and extensive documentation. First VR patient typically in week 4-12.

The fit: if you want to start now and validate in practice before committing a large budget, VRET. If you need complex EHR/enterprise SSO integrations from day one and your practice has its own IT team, C2Care's longer rollout is often justified.

An honest recommendation by profile

Independent psychologist or small Spanish practice: VRET. Flat pricing, Spanish-language support, founding cohort.

Multi-therapist practice focused on PTSD, addictions, or eating disorders: C2Care, for the catalog, until VRET covers those scenarios (estimated Q4 2026 - Q1 2027).

Practice with room in the budget and a preference for a Francophone environment or an existing C2Care relationship: C2Care.

Practice with a multi-site plan spanning Spain and France/Belgium: it depends on where the head office sits. If it's in Spain, VRET with multi-site licensing; if it's in France, C2Care with a Spanish branch.

This article is for informational purposes for psychology professionals. It is not clinical advice for any individual case and does not replace the judgment of the licensed psychologist in charge. VRET is professional clinical-support software, not a CE-marked medical device.